ASSESSING THE QUALITY OF THE EDUCATIONAL SERVICES PROVIDED BY A HIGHER EDUCATION INSTITUTION (HEI)

Authors

  • Alexandre Mendes da Silva Universidade Nove de Julho, São Paulo/SP
  • Raquel da Silva Pereira Universidade Municipal de São Caetano do Sul, São Caetano do Sul/SP

DOI:

https://doi.org/10.13058/raep.2012.v13n1.100

Keywords:

quality of services, Higher Education, Administration Education, servperf.

Abstract

This study was carried out with the aim of assessing the quality of degree programs in Administration and Management based on article 4 of Resolution nº 4 of July 13, 2005, in which the Ministry of Education and Culture (mec) lists the skills that future administrators must have. An assessment scale for this purpose was backed by said Resolution and developed based on the students’ perception of the quality. A survey was conducted with students enrolled in Administration and Management degree programs at a large Higher Education Institution (hei) located in the city of São Paulo, with the number of respondents totaling 629. The results indicate that, since the scores were below maximum, the skills required by the mec for degree programs in Administration are not being fully imparted to students through the educational services provided by the hei.

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Author Biographies

Alexandre Mendes da Silva, Universidade Nove de Julho, São Paulo/SP

Mestre em Administração pela Universidade de São Caetano do Sul. Áreas de interesse em pesquisa: Administração.

Raquel da Silva Pereira, Universidade Municipal de São Caetano do Sul, São Caetano do Sul/SP

Doutora em Ciências Sociais pela PUC/SP. Áreas de interesse em pesquisa: Administração, Educação Superior, Gestão Socioambiental

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Published

2012-03-31

How to Cite

Silva, A. M. da, & Pereira, R. da S. (2012). ASSESSING THE QUALITY OF THE EDUCATIONAL SERVICES PROVIDED BY A HIGHER EDUCATION INSTITUTION (HEI). Administração: Ensino E Pesquisa, 13(1), 119–154. https://doi.org/10.13058/raep.2012.v13n1.100

Issue

Vol. 13 No. 1 (2012): Janeiro-Março

Section

Articles

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